公司名称: ClaimDOC

工作职责这是你的客户服务事业更上一层楼的机会。 At ClaimDOC, we’re changing the way health care works for the better, and we want individuals who are innovative and motivated like you to join our team! You’ll find unrivaled support, as well as growth and development opportunities driven by your performance and limited only by your imagination.

As a Member Advocate, you’ll compassionately deliver an exceptional experience to every caller, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs, including accessing a provider or scheduling a procedure, interpreting an EOB or understanding an invoice received from a medical provider
Use pertinent data and facts to identify and solve a range of problems within area of expertise
Investigate non-standard requests and problems, with some assistance from others
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client
Follow a problem through to its resolution on behalf of the customer in real time or through comprehensive and timely follow-up
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of: 效率、通话质量、供应商满意度、首次通话解决和出勤率。
所需的资格:
One year of customer service representative experience or one year of experience in an office setting, with phone support experience preferred, but not required
Strong verbal and written communication skills, including the ability to write notes and convey messages using proper grammar and punctuation.
Experience in a setting involving health care benefits, insurance claims processing, or medical provider billing preferred but not required
An education level of at least a high school diploma or GED
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled.
ClaimDOC是西得梅因一家快速发展的公司，致力于改善医疗保健的工作方式。 我们提供有竞争力的薪酬和福利，包括医疗、牙科、视力和人寿保险。 我们也提供FSA和401k计划。 你将获得带薪休假和带薪假期。 所有会员倡导者也有资格获得每月的绩效奖金。

支付范围: 15.太阳城app - -25.太阳城app

公司地址地址：爱荷华州得梅因西部公园路32太阳城app号，邮编：50266

公司电话：（515） 664-3788

公司电子邮件: jsteuterman@claim-doc.com

公司网站: https://claim-doc.com/careers/member-advocate/

每周工作时间:全职

天: 5

小时: 7:太阳城app AM – 6:太阳城app PM

职位截止日期: 11/30/2025

如何申请：通过公司网站在线申请，亲自申请，电子邮件简历和求职信

需求：背景调查

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